At Terranova we take privacy seriously and always do our utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.
What types of information do we collect from customers?
The types of information we collect from customers include:
- Address details
- Phone numbers
- Email addresses
- Details we need to take payments
- The IP address of visitors to our website
- The device and software being used by visitors to our website
How do we use this information?
We use the information we have gathered to provide our customers with our services, to improve the services we offer and for marketing purposes. From time to time we also use the information we have gathered to keep our customers up-to-date with our latest offers. If you wish to opt out of any marketing communications please let us know using the contact details on this website.
Do we share this information?
We do not share the information we collect from customers with third parties except where is it necessary to perform our services and/or use the information in the manner described above.
How do we store this information?
Some of the information we collect, for example payment card details are not stored and are securely disposed of once they have been used. Other data, which we do store for longer, such as customer name and address details, are stored on paper in a filing cabinet in our office and digitally on our office computers. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe. Data and information gathered through our website are stored on a modern server in a secure data centre.
How long do we keep information?
The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Some data such as payment card details is only kept until it has been used to take the agreed payment, at which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers is kept until we no longer feel the information is required.
How do we dispose of information we have gathered?
We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.
Privacy and our website
In order to enable us to provide you with a personalised browsing experience, allow us to measure and improve the website’s performance, and provide some of the functionality of the website, this website uses cookie information collection technology. Cookies are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this website, to ascertain the most popular features of this website and to show you relevant advertising as you browse the internet.
Third Party Cookies
You are not obliged to accept cookies and you may amend your browser’s settings to prevent it from accepting cookies, although this may mean some aspects of the website’s functionality are unavailable as they rerquire cookies to work. You can also opt out of Google’s remarketing cookies by visiting this page:
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